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brewer
08-21-2005, 03:42 PM
About three times since I've started using Google Earth yesterday it has caused blue screens of death (the ones where it says "beginning physical memory dump, 1...2...3...etc) and I have to reboot.

Any idea why this happens?

Also, this morning it says "Google Earth did not close properly last time. If you have any problems try deleting your cache file."

Where can that be found? In the GE installation folders I can find no such thing.

Thanks!

Stadsman
08-21-2005, 06:22 PM
Hi Brewer,

Try this:
Uninstall GE and delete it's folder in the Program Files directory (if you wish you can move your kml and kmz files to another location first). Then download a fresh copy and install it.

From the BSOD it seems that you're not using WinXP; I would recommend upgrading to it as it is much more stable. From Google Earth FAQ (http://earth.google.com/faq.html) site:


System Requirements

Minimum configuration:


Operating system: Windows 2000, Windows XP
CPU speed: IntelŪ PentiumŪ PIII 500 MHz
System memory (RAM): 128MB
200MB hard-disk space
3D graphics card: 3D-capable video card with 16MB VRAM
1024x768, 32-bit true color screen
Network speed: 128 kbps ("Broadband/Cable Internet")
Recommended configuration:



Operating system: Windows XP
CPU speed: IntelŪ PentiumŪ P4 2.4GHz+ or AMD 2400xp+
System memory (RAM): 512MB
2GB hard-disk space
3D graphics card: 3D-capable video card with 32MB VRAM or greater
1280x1024, 32-bit true color screen
Network speed: 128 kbps ("Broadband/Cable Internet")



Graphics Card Requirements
The 3D graphics capabilities of your machine have a lot to do with how well Google Earth performs. Google Earth will work on most graphics cards from the following manufacturers:



NVIDIA
ATI*
3D Labs
Intel**
Matrox
S3
* The following ATI cards are not supported: ATI Rage Mobility, ATI Xpert, ATI 3D Rage.

** Intel 3D graphics machines can use the default OpenGL version, but work better in DirectX (choose Start > Programs > Google Earth > Start Google Earth in DirectX).

Matrox card users must use the OpenGL version. S3 cards must use the DirectX version.


Good luck

brewer
08-21-2005, 08:01 PM
Thanks for the reply. I have all of the recommended system requirements, and am using Windows XP, so I am not sure that is the reason.

I have an ATI Radeon 7000 card, and am using the GE software in DirectX.

I noticed that I had forgotten to reinstall the ATI drivers after the latest OS reinstall, so I did that just now.

If the problem persists, I will try resintalling the GE software.

Thanks again.

If anyone has any other ideas, I am open to suggestions.

brewer
08-22-2005, 01:28 AM
It looks like it is a graphics card issue: the error screen states there is a problem with the file: ati3d1ag.dll

I don't know why. My card (ati radeon 7000) is supported, and the drivers are updated, and directX is the newest version...


And Google Earth tech support is non-existant. Just an automated email reply with no apparent hope for personal problem solving.

The computer lock-up happens every 5-10 minutes of active use of the program, and requires a reboot.

Mickey
08-22-2005, 01:51 AM
I've had very good luck with the Omega Drivers (http://www.omegadrivers.net/) for my video card. Be sure to back-up your current drivers before you intall those, but they really seem to work well.

If you're able to resolve the problem (using any method), please let us know how you did it.

brewer
08-22-2005, 03:02 AM
Thanks for the Omega drivers tip.

I tried them out and they seem to work so far. After about 10 minutes of cruising around I haven't had a lock up.

However, there seems to be some strange video artifacts happening:

In the upper right corner of the viewing window there is some strange yellow or red characters that look like partial letters or numbers that change everytime you alter the viewing window. ALSO, every once in awhile, as you zoom in/out or pan across the terrain the screen flashes with red or yellow blocks either filling the whole screen or just in the corner. It only happens for a split second, and only seems to affect the Google Earth program.

hmmm.....

JimB
12-18-2005, 08:42 AM
I'm having exactly the same problem as brewer: while using the program I get a BSOD and the indication that it's caused because of this dll file ati3d1ag. I had this practically within 10 minutes after installation. So I post it in this thread. Maybe someone knows if this is solved because a BSOD is a serious problem I guess. I have XPPro, 1Ghz PIII, 512 SD Ram and more than a few Gb's space left. All this is above the minimum specs. In the meantime I've deleted the program until this is solved. Thanks for looking into this.

Stadsman
12-18-2005, 10:13 PM
I'm having exactly the same problem as brewer: while using the program I get a BSOD and the indication that it's caused because of this dll file ati3d1ag. I had this practically within 10 minutes after installation. So I post it in this thread. Maybe someone knows if this is solved because a BSOD is a serious problem I guess. I have XPPro, 1Ghz PIII, 512 SD Ram and more than a few Gb's space left. All this is above the minimum specs. In the meantime I've deleted the program until this is solved. Thanks for looking into this.

The dll you are referring to is for the display driver. Download and install the latest version for your graphics card and try again. It may also be that your graphics card is not supported.

JimB
12-18-2005, 10:55 PM
The dll you are referring to is for the display driver..Thought so too because of the ati in the name of the driver. OK so far..


Download and install the latest version for your graphics cardCould become very tricky since I don't have a clue where to find it on the Dell website. Dell specialises in making things quite difficult.....


It may also be that your graphics card is not supported.How can I find that out ?

Anyway your effort is much appreciated. Greet's

Stadsman
12-19-2005, 06:11 PM
To find out what graphics card your Dell has go to the device manager (right-click My Computer, click Properties, click the Hardware tab, and then click Device Manager). Click the PLUS SIGN to expand Display Adapters to identify your graphics board. Use that information to download the correct driver from ATI (https://support.ati.com/ics/support/default.asp?deptID=894&task=knowledge&folderID=27)

Most ATI cards are supported by Google Earth except ATI Rage Mobility, ATI Xpert, ATI 3D Rage.

Good luck

c210pilot
08-29-2006, 02:18 PM
I am still on a quest for the solve to this problem for my laptop also. It seems to be realted to DirectX only, openGL mode works fine.

compaq pIII - 1ghz
1 GB memory
ATI Mobile Radeon

Gandolf
08-29-2006, 06:56 PM
Thought so too because of the ati in the name of the driver. OK so far..

Could become very tricky since I don't have a clue where to find it on the Dell website. Dell specialises in making things quite difficult.....

How can I find that out ?

Anyway your effort is much appreciated. Greet's

Give me your dell model IE: Latitude c640, etc. I will get you the dell page for that driver.